I think we’ve all heard it: “You better think twice before you talk to HR.”
It seems to be a growing sentiment among employees as we progress through a cultural shift across business environments due to the public scandals of high-profile companies and ongoing developments from the #MeToo movement. Consequently, the focus on HR departments has never been as intense, so it seems like a good time to review why employees tend to view HR in a negative light — and what HR professionals can do about it.
In my experience, these are the top three reasons why HR gets a bad rap:
1. Lack Of Customer Service Focus
Whenever I join a new team, this is usually one of the top complaints I hear from employees. Luckily, it’s also one of the easiest issues to fix. A lack of customer (i.e., employee) focus leads to delayed responsiveness, poor quality of support, and a low utilization of employee benefits or programs that are known to improve workforce engagement and satisfaction.