Human resources as a function has experienced significant changes in the last decade due to the evolution of technologies. Today, artificial intelligence (AI) is reshaping the way companies hire, manage and engage with their workforce. Advanced data-driven technology is rapidly making its way into the HR industry as businesses are focusing more on creating an employee-oriented corporate culture. Recruitment is no more a tedious process for HR practitioners as it no longer entails time-consuming activities such as manually screening the resumes of the prospective candidates, making phone calls or replying to candidates via emails. These mundane errands are now managed by smart technologies designed to replicate human conversation, thus enabling HR experts to contemplate the bigger picture. According to the India Report of Deloitte’s 5th Annual Global Human Capital Trends, 53% of companies are revamping their HR programmes to deploy digital tools, while 22% have already leveraged AI to deliver HR solutions.

Today, employee engagement is crucial for every business agenda because it plays a key role in boosting productivity and helping businesses stay competitive in the market. Gone are the days when HR experts relied on burdensome annual surveys to evaluate employee engagement that often generated erroneous results. In order to redefine performance management, the progressive HR leader can count on real-time data to measure employee engagement and identify problem areas to improve work culture by predicting workforce trends. Moreover, real-time data enables HR experts to take prompt action in a personalised manner.

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